The chatbot · सहायक
A WhatsApp assistant for Eastman Auto & Power dealers, distributors and end customers. Catalogues, schemes, warranty, escalation — answered on the same thread the buyer already uses every day, in English or Hindi.
Or save +91 99585 47905 and message us on WhatsApp.
Schedule · कार्यविधि
Every question moves through five simple steps. Prices, specs and product names come straight from Eastman's own documents — never made up.
A question arrives on WhatsApp.
Recognises whether it's a dealer, distributor or customer.
Matches the question to catalogues, policies, schemes.
Cites the source document. No invented facts.
Routes to a human when the bot hits its limits.
Who asks · पूछताछ
The bot reads the sender's phone number against a roster and adjusts what it's allowed to surface. Pricing only goes to the channels who should see it; consumers see catalogues and warranty status.
Persona · डीलर
Front-line storefronts pricing the inverter and the panel for end customers. Tracks orders, claims warranties, surfaces dealer schemes.
Schedule of replies
Persona · वितरक
Regional channels moving volume into dealer networks. Margin structure, distributor incentives, logistics, replacements.
Schedule of replies
Persona · ग्राहक
Households and small businesses running their inverter or solar setup. Catalogues, installation help, warranty status, customer care.
Schedule of replies
Schedule of services · सेवा सूची
Every answer comes from Eastman's own catalogues, policies and schemes — the bot never invents a price, a product or a scheme.
| № | Module | Status | Notes |
|---|---|---|---|
| 01 | Product catalogues | ◆ Live | Specs & brochures, by product family |
| 02 | Pricing & rate | ◆ Live | Dealer pricing — never shown to consumers |
| 03 | Schemes & incentives | ◆ Live | Dealers & distributors only |
| 04 | Warranty status | ◆ Live | Looked up by serial / order number |
| 05 | Human escalation | ◆ Live | Connects you to the Eastman team |
| 06 | Service queries | ○ Next | Raise a service request |
| 07 | Pre-install support | ○ Next | Site survey, sizing, wiring guidance |
| 08 | Post-install support | ○ Next | Battery health, beeping diagnostics |
| 09 | Policy & compliance | ○ Next | Returns, GST, statutory clauses |
| 10 | Feedback & NPS | ○ Next | Post-resolution rating capture |